Calibrate

Provider Profile Name: Calibrate (Calibrate Health, Inc.)
Headquarters: 85 5th Ave, Fl 8, New York, NY
CEO: Rob Rebak
Chief Medical Officer: Linda Anegawa, MD
Website: joincalibrate.com
Founded: 2020 by Isabelle Kenyon
Provider Type: Telehealth — Virtual, Nationwide (all 50 states + DC)

Operating Details

• Available in all 50 states and Washington, D.C.
• Fully virtual — all appointments via video
• Requires a 3-month minimum commitment to start; month-to-month thereafter
• Program cost is HSA/FSA eligible
• Eligibility restricted to adults ages 18–64 with commercial insurance
• LegitScript certified

Approach Calibrate is a year-long, structured weight-loss program that pairs GLP-1 medication with personalized coaching and a science-backed lifestyle curriculum. Unlike services that focus solely on prescriptions, Calibrate was built by obesity experts to improve metabolic health — not just trigger short-term weight loss. It is one of the few platforms in the GLP-1 telehealth space that exclusively uses FDA-approved medications and operates on a structured, multi-year outcome model rather than a month-to-month prescription access model.

About the Company

Calibrate was founded by Isabelle Kenyon, who was inspired by her mother’s struggle to find specialized obesity care. While working at pharmacy startup Capsule, Kenyon discovered that every major academic medical center in the country has a board-certified obesity doctor — but with only a few thousand such specialists serving 200 million Americans dealing with overweight or obesity, access was fundamentally broken.

Kenyon learned about FDA-approved metabolic medications including GLP-1s through a weight management specialist, and was struck by why this knowledge wasn’t reaching consumers. She founded Calibrate to change the way the world treats weight.

The company has raised more than $125 million from investors including Founders Fund, Tiger Global, Threshold Ventures, Forerunner Ventures, Optum Ventures, and Redesign Health. In a significant strategic pivot, Calibrate announced the completion of its transition from a direct-to-consumer model to an enterprise-focused solution serving employers, health plans, and channel partners — marking the first time in the company’s history it has reached profitability. This means Calibrate increasingly serves patients through employer benefits rather than direct individual sign-ups, though individual enrollment remains available.

GLP-1 Weight Loss

• Lose pounds of fat every week
• Money Back Guarantee
• No membership or hidden fees! Everything you need is included
• Start for just $179, no insurance required + free shipping

GLP-1 for Just $179

100k MembersHSA/FSA ApprovedFrom $179

Current CEO Rob Rebak has a background spanning management consulting, software development, and healthcare. Chief Medical Officer Linda Anegawa, MD leads the clinical program.

GLP-1 Offerings and Weight Loss Services

Calibrate’s program — called the Metabolic Reset — is structured around four lifestyle pillars combined with clinician-prescribed medication. It is notably different from most platforms in this review series in that it is a comprehensive program, not simply a prescription access service.

FDA-Approved GLP-1 Medications Available:

• Wegovy (semaglutide) — weekly injection approved for weight management
• Ozempic (semaglutide) — prescribed off-label for weight loss
• Mounjaro (tirzepatide) — prescribed off-label for weight loss
• Zepbound (tirzepatide) — approved for weight management
• Trulicity (dulaglutide) — prescribed as clinically appropriate

Importantly, Calibrate prescribes only FDA-approved GLP-1 medications — no compounded medications. This puts it in a smaller category alongside Amazon One Medical as a platform committed exclusively to the branded, FDA-reviewed medication pathway.

What’s Included in the Program:

• Regular virtual visits with board-certified clinicians
• Biweekly one-on-one coaching sessions — 26 sessions over the year
• Weekly lessons focused on food, sleep, exercise, and emotional health — the Four Pillars of Metabolic Health
• A smart scale synced to the Calibrate app for tracking weight, sleep, activity, and diet
• Insurance Navigation Team support to help get GLP-1 medications covered
• Lab work through Quest Diagnostics at baseline and follow-up

Outcome Data: Calibrate members achieve an average of 19% body weight loss achieved over three years, according to the company’s published results. The company also reports that 92% of members who discontinued GLP-1 medications maintained a clinically significant 10% weight loss at least six months post-tapering — a metric that distinguishes Calibrate from platforms that don’t track outcomes after medication ends.

Pricing by Type — and What Reviewers Say

Calibrate uses a membership model where the program fee and medication costs are kept separate — a structure patients must understand clearly before enrolling.

Program Membership:

• $199/month with a three-month minimum commitment ($597 upfront), then month-to-month
• Includes coaching, clinical visits, app access, smart scale, and insurance navigation
• Program cost is not covered by insurance, but is HSA/FSA eligible

Medication Costs (separate from membership):

• GLP-1 medications for most members with commercial insurance are typically capped at approximately $25/month after any deductible is met
• Without insurance or before deductible is met, brand-name GLP-1s can cost $1,000–$1,400/month at retail
• Calibrate only accepts patients with commercial insurance — uninsured patients are not eligible

10% Weight Loss Guarantee: Calibrate promises 10% or more weight loss, or members are eligible for 50% of their money back (terms apply). This is a meaningful differentiator, though the money-back guarantee has terms that reviewers have found difficult to qualify for in practice.

What reviewers say about pricing over time:

The initial cost commitment is a consistent source of friction. One reviewer who completed a full year reported losing only 3% of body weight — below the guaranteed 10% — and found themselves denied the money-back guarantee because app tracking requirements weren’t met due to app usability problems the company itself acknowledged. Another reviewer noted that they paid for months of the program before receiving any medication, due to extended insurance prior authorization timelines that stretched from weeks into months.

Longer-term members also report value decline. One reviewer described year one as “amazing” but year two as “a joke” — citing poor customer service turnaround, no way to reach anyone by phone, and feeling they paid for a year and got essentially nothing.

Reviews from Trustpilot and Google

Calibrate earns a 4.7 out of 5 stars on Trustpilot based on over 1,000 verified reviews, officially classified as “Excellent.” The feedback is notably polarized however — most reviews cluster at either 5 stars or 1 star, with relatively few in the middle.

What patients praise:

• The structured curriculum and coaching are consistently cited as game-changers — helping members understand their biology and build habits that outlast medication.
• Significant, sustained weight loss results for engaged members. Reviewers cite losses of 30% of body weight, 80 lbs in 8 months, and 20% loss with improvements in chronic conditions like rheumatoid arthritis.
• Coaches are frequently praised by name, and biweekly accountability sessions are described as a key motivating factor.
• Calibrate is LegitScript certified and praised by independent reviewers for using only FDA-approved medications.

Common complaints:

• Slow insurance approvals — most members receive their prescription within 6–8 weeks, though it can take up to 90 days in some cases. Some reviewers waited significantly longer.
• Medication management communication is described as poor by multiple reviewers — including repeated delays in refills, prescriptions called into pharmacies with no stock, and slow response from the clinical team.
• Some reviewers report being unable to cancel — describing being charged for months without receiving services and difficulty reaching customer support by phone or email.
• The money-back guarantee has technical compliance requirements around app tracking that some reviewers found impossible to meet due to app failures — and were then denied refunds on those grounds.
• BBB complaints include members being charged for extended periods despite not receiving medication, coaching sessions canceled by Calibrate staff without rescheduling, and prior authorizations submitted without member knowledge long after the membership ended.

Compounding Pharmacies Used

Calibrate does not use compounding pharmacies. The platform prescribes only FDA-approved GLP-1 medications which are dispensed through standard licensed retail pharmacies — typically wherever the patient’s insurance directs, such as CVS, Walgreens, or a preferred specialty pharmacy under their plan.

This is a meaningful differentiator from most platforms reviewed in this series. Patients on Calibrate receive the same Wegovy, Zepbound, Mounjaro, or Ozempic pens that would be prescribed by a traditional physician — not compounded alternatives. This comes with the full FDA safety, efficacy, and quality assurance profile of the branded products, along with the price protections that commercial insurance provides when coverage is in place.

Note: Calibrate has transitioned to an enterprise-first model as of early 2026, meaning individual enrollment may be more limited than in prior years — patients are advised to confirm availability on joincalibrate.com before signing up. The $199/month membership fee does not include medication costs, which depend on individual insurance coverage. The 10% money-back guarantee is subject to eligibility conditions including app tracking compliance — patients should read the full terms before enrolling. Calibrate does not serve uninsured patients or those outside ages 18–64. All pricing reflects published rates as of early 2026 and is subject to change.