Roller Weight Loss and Advanced Surgery Reviews

Roller Weight Loss & Advanced Surgery is a small-scale bariatric and weight loss surgery center that is run by fellowship-trained surgeons and has branches spread throughout Northwest Arkansas and Eastern Oklahoma. It is an 100-employee practice with a bariatric surgery specialist providing weight loss surgery services to patients across 49 states and abroad, making Fayetteville a regional center of operation in minimally invasive weight loss surgery.

New York Bariatric Group bought the practice in 2021. Recently, the clinic has a new 10,000-square-ft free-standing ambulatory surgery center (the Roller Surgery Center) in Fayetteville. It is the first bariatric ambulatory surgery center to receive accreditation by the American College of Surgeons as a Surgical Quality Partner and under the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP) thereby becoming the first accredited bariatric ambulatory surgery center in Arkansas.

The clinic is also a Center of Excellence (COE) member of the Employers Centers of Excellence Network (ECEN), and one of just five to have the designation in the country. This has seen collaborations with the key employers such as Walmart, J.B. Hunt Transport, Simmons Foods and Northwest Arkansas Community College who pay bariatric surgical care to their employees.

Healthcare Professionals

Dr. Joshua E.Roller, MD – Founder and Medical Director, Board-certified in general surgery. Advanced and minimally invasive bariatric surgery trained at Duke University Medical Center. University of Oklahoma College of Medicine, Medical Degree- University of Texas Southwestern Medical Center Residency. Has performed more than 13,000 weight-loss surgeries since 2007, when she arrived in Northwest Arkansas. Works with Northwest Health in the capacity of medical director of bariatric surgery.

• Dr. Kristin R. Roller, MD -Bariatric Medical Specialist, Board-certified in family medicine with specific knowledge in bariatric medicine and weight loss surgery. The bariatric medical specialist of the practice is in charge of the non-surgical weight management.
• Dr. Yong Kwon, MD -Weight Loss Surgeon – Characterised as an exceptional weight loss surgeon who works in the surgical unit of the clinic.
• Dr. Jessica Pries, MD — Bariatric and General Surgeon – Comes with a high degree of skills and experience in bariatric and general surgery which involves minimal invasive procedures.
• Dr. Joshua Mourot, MD — General Surgeon – The general and bariatric surgery complements the clinic, assisted by Dr. Joshua Mourot.
• Dr. Jaime Dutton, MD -General Surgeon – Provides surgical services to the practice in general surgery.
• Dr. Kaitlyn Paine, MD- Cosmetic, Plastic and Reconstructive Surgeon- Specializes in body contouring and reconstructive surgery on patients who have lost a lot of weight. Performs as well in Radiance by Roller, the aesthetic division of the clinic.
• Jeffrey Allen Swetnam, MD – Plastic Surgery – Part of the plastic and reconstructive surgery team that takes care of the post-weight-loss aesthetic surgery.
• Jennie Baker, APN – Nurse Practitioner – gives advanced practice nursing care during the weight loss process of patients.
• Drew Elisabeth Hampton – Nurse Practitioner –Supports the nurse practitioner who provided clinical care in the practice.
• Cathy Lu McKay, MD- Nurse Practitioner –Added to the list of nurses participating in patient care.
• Nursing staff -Nurse Practitioner – Part of the nursing staff assisting with the medical weight loss and surgical programs of the clinic.
• Alexandra Benson, PA – Surgical Assistant – Assists in surgery to make certain that it is safe and smooth.
• Rebekah Sanchez, PA – Physician Assistant – Assists with clinical and surgical care in the practice.

Services

Bariatric Surgery- Roux-en-Y gastric bypass, vertical sleeve gastrectomy, modified duodenal switch and traditional duodenal switch, and Lap-Band. All were operated in high-level minimal invasive laparoscopy.

Medical Weight Loss Program – Non-surgical physician-directed programs that consist of customized nutrition plans, exercise programs, injections given by a physician, pharmacologically-induced appetite suppressants and injections, vitamin supplements, and a behaviour change program.

Weight Loss Shots/Drugs FDA-Approved – Semaglutide (Wegovy), Ozempic, Saxenda, Mounjaro, Qsymia, Orlistat, Plenity, and Contrave. The clinic promotes doctor-prescribed and FDA-approved interventions against compounded ones.

Orbera Intragastric Balloon – This is a non-surgical removable balloon which is placed in the stomach of the individual in order to help them to control their portions and reduce weight.

Radiance by Roller (Aesthetics) – BodyTite fat reduction and skin tightening, facial rejuvenation, injectables, and body re-shaping surgery of patients following weight loss.

Holistic Teambuilding-  Surgeons, physicians, nurse practitioners and registered dietitians collaborate to offer assessment, counseling and follow-up services.

Free Online Seminars- Free virtual sessions offered to the potential patients to be informed about the surgical and non-surgical ways.

Pricing

The site of the clinic has no publicly available specific prices of medical weight loss programs and semaglutide injections. The potential patrons need to visit a free online seminar or call the clinic.

For surgical patients

• Self-pay patients are offered with an individual quote and have to pay 10-14 days prior to surgery.
• The surgical fee usually involves the hospital charges (average stay without complication), fee of a surgeon, fee of a surgical assistant, fee of an anesthesiologist, fee of a pathologist, and X-ray charges
• The quote does not feature pre or post-op office visits, complications-related services, diagnostic tests, and non-related procedures.
• The accepted forms of payment are the American Express, Visa, Master Card, Discover, and the Cashier check.

Insurance and employer cover

• A new law in Arkansas that will take effect on January 1, 2026 means that private health insurance plans will have to cover bariatric surgery, including pre and after surgery.
• The clinic is a Center of Excellence for Walmart employees under their health plan, and the exclusive bariatric surgery provider for J.B. Hunt Transport, Simmons Foods, and Northwest Arkansas Community College.

Important note: One BBB review mentioned being charged a $100 non-refundable fee for “future care” at the time of scheduling, without it being clearly disclosed as non-refundable.

Patient Feedback

Roller weight loss and advanced surgery has a good overall rating, with an average rating of 4.8-stars with 1279 comments on its own site, 5 stars rating on the Wupdoc (8 reviews), and 135 ratings on the healthgrades of Dr. Roller.

The practice has always received positive reviews and testimonials regarding life-changing surgical results, losing 100+ pounds, getting rid of such conditions as high blood pressure, GERD, and migraines, and having a significantly better quality of life and self-confidence. The surgical staff, especially Dr. Roller is often called reliable, well-organized, and actually caring, and the patients state that they are supported long after the surgery.

Risks & Considerations

• No published medical weight loss prices. The non-surgical programs, semaglutide injections, and consultations costs are not indicated on the site. Pricing requires the contact of the office by the patients or attending a seminar.
• Non-refundable reservation charge. At least one of the interviewees had been charged with a non-refundable fee of $100 in order to make an appointment, without much explicit prior notice.
• Position on compounded semaglutide. The clinic specifically warns against unregulated and compounded GLP-1 drugs saying that it is clear that the FDA does not approve of them. They just sell FDA-approved brand-name injectables which can be more expensive.
• Surgical risks. Like any bariatric surgery, there is the risk of bleeding, leakage, complications of anesthesia, blood clots, infections, marginal ulcers, pulmonary complications, injury to other body organs, and in extreme cases, death may occur. The long-term risks could be gallstones, hernias and nutrient deficiencies.
• Not BBB accredited. Roller Weight Loss & Advanced Surgery is not currently accredited by the Better Business Bureau.
• Credential transparency. While the surgeons are well-documented, specific credentials for all non-surgeon providers (nurse practitioners, physician assistants) are not always detailed on the website.