BBB case 25168846
The weekend of 6/21/2026 I went to the TrimRX Website looking for options to continue my weight loss journey. Unfortunately I made a costly mistake buying into your company. I signed up for an annual plan and chose what I read as a monthly payment plan. Within 24 hours I realized there was a hold on my credit card for the full purchase price of $3,398. I called the company many times between 6/21/26 & then again on 6/22/26 leaving several messages. After several calls and messages I chose the option of “buying a new plan” which was the only way to reach a person. While on the recorded line, I let the rep know I excepted to pay a monthly fee not the entire annual amount. The rep said that I had two options. I could cancel the order and there would be a fee of $298 or I could get the 3 month supply and once the product was shipped they would process a refund. I asked how soon I would get the refund and they told me as soon as the product was shipped the refund would be processed. Again unfortunately in an attempt to manage my health I took the bait and agreed to receive the 3 month supply and get the $2,498 refund.
A member of the health team reached out about my order and stated I would get the lowest dose. I asked that I be sent a 3 month supply of the 7.5 dose since I had been taking it in the past and most recently was on the 4 mil Wegovy. They said no I had to start at the lowest dose.
The order was shipped 6/24/26 & received 6/25.
I reached back out on 6/29 and confirmed my refund was being processed, however the rep could not give me a timeline. I called & emailed again 7/4/26. I Stated when I spoke with them on 7/4/26 if I did not have my refund by 7/8 which would be 10 business days of shipment I would dispute the charge with my credit card company. There was no refund so I disputed the charge of the promised refund amount of $2,498. I continued to reach out to Trim RX with no reply 7/9/26, 7/14/26 & 7/21/26 with no reply to my phone calls or emails.
On 8/6/26 my credit card company stated the dispute was closed in favor of Trim RX based on the attached reply, it’s amazing that the company can have a quick turn around on a dispute but are unable to process a promised refund. I attached a copy of both the reply from TrimRX and the letter stating the dispute is closed in favor of TrimRX. Page 4 of the reply is incorrect when they state I did not attempt to cancel the plan prior to shipment. By this time I had figured out the phone system and called several times on 8/6 plus sent email. After 3 calls and finally a 37 in hold time I was able to speak with another rep. This person said the refund had not been processed since I disputed the charge for the promised refund amount. They sent me a link to attach the dispute letter from my credit card company saying the dispute is closed in TrimRX favor. I sent the letter and confirmed it was received. I was told the letter would be sent to billing so they could process the refund.
On or around 8/6/26, after reading all the negative reviews and that this is a normal process of TrimRX I filed a complaint with the California State Attorney office & reported the company to the BBB.
On 8/16/26 I received another email from TrimRX that they had the letter and were processing my refund. On 8/19/26 I called/emailed again several times and was finally able to speak with someone who confirmed the closed dispute was received and my refund was in the billing department. They told me if I did not have my refund within 48-72 hours to call again.
It should be no surprise today 8/25/26 I have another email saying the dispute is still open so there is no refund being processed.
So here we are, the 60 day nightmare continues and my money being withheld continues. I’ll be calling the BBB office in the morning looking at all options to bring this issue to a resolution in the morning. While hoping this process would improve my health all it’s done is create financial hardship & added unnecessary stress to my life. It has been anything but helpful. I don’t understand how the company can continue to lie about the processes saying one thing and doing another. The kicker is today’s email states this process can continue for an additional 30-90 days.
9/3/2026 update on 8/26/2026 I was told my payment had been refunded, I’ve called & checked my credit card daily and there is no refund of any type from TrimRX. I’ll follow up with Ca State Attorney Office today.
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