Dr. Steven Fein

Clinic Profile

Heme Onc Call (hemeoncall.com) is said to be the first telemedicine-based hematology practice in the United States. Established and managed by Dr. Steven Fein, the practice offers leading-edge hematology consultations and management through telemedicine, focusing on blood disorders, blood cancers, in particular for women’s health, iron deficiency and pregnancy-related hematology.

Heme Onc Call has a network of iron infusion centers nationwide, including in Florida, under the name FEM Iron Infusion Centers by Heme On Call, in addition to virtual visits. The centers provide patients with IV iron therapy in a safe and comfortable environment, supported by a physician through telemedicine.

The care philosophy of the practice is to provide patients with the experience of seeing an expert in hematology in a timely and convenient manner — as opposed to a typical hematology referral that often takes months to be processed by the hospital.

Primary Infusion Center — South Miami (Glenvar Heights area) 8255 S Dixie Hwy Miami, FL 33143 Phone: (786) 567-8310 Email: info@hemeoncall.com

Hours: Monday – Saturday: 9:00 AM – 5:00 PM Sunday: Closed

Background and History

For more than 15 years Dr. Fein was a hospital-based hematologist and oncologist at the Miami Cancer Institute at Baptist Health South Florida (2005-2020) and built a solid foundation of experience in both malignant and non-malignant blood disorders. In those days he realised there was a problem: patients with non-cancer haematological diseases (particularly iron deficient women and pregnant patients) were waiting long periods and had limited access to established specialist care; most haematology departments had been organised around oncology.

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To help with this, he created Heme Onc Call and was a leader in the model of hospital telemedicine hematology consults that were expanded to outpatient populations. He then founded the FEM Iron Infusion Centers network, tailored to offer iron infusion therapy to women in a comfortable and dedicated infusion suite, free of hospital delays, intimidating oncology setting or avoidable obstacles.

Dr. Fein is also an Assistant Professor (voluntary) in the University of Miami School of Medicine, where he teaches hematology and supervises medical students. Education, including of patients and future physicians, is a personal goal.

Education and Credentials

Dr. Fein’s academic training includes three of the nation’s premier medical centers:

• Bachelor of Science  from University of Miami (1989–1992)
• Medical Doctor (MD) from Johns Hopkins University School of Medicine (1992-1996)
• Master of Public Health (MPH) from Johns Hopkins Bloomberg School of Public Health (1998–1999)
• Residency, Internal Medicine — Duke University Medical Center (completed 2002)
• Hematology & Medical Oncology — University of Miami Miller School of Medicine (2005)
• MBA — University of Miami Herbert Business School (2019 – 2020)

He is board certified by the American Board of Internal Medicine (ABIM) in four areas: internal medicine, medical oncology, hematology, and palliative care.

Dr. Fein was a 2005 “Fellow of the Year” among his colleagues at the University of Miami Miller School of Medicine for his standing as a teacher and commitment to patient care. He is also known as the father of hospital-based hematology telemedicine.

Services and Programs

Heme Onc Call has two channels to deliver: telemedicine virtual consultations and in-person visits to iron infusion centers.

Telemedicine / Virtual Visits

• Initial hematology consultations
• Continuous care and follow-up visits
• External laboratory test results, second opinions.
• Follow-up visits to the hospital on the same day as admission.
• Coordinate home-based lab testing.

Iron Infusion Services (In-Person at FEM Centers)

• IV Iron infusion therapy (Ferric Carboxymaltose, Ferumoxytol and other drugs)
• Pre-infusion clinical assessment with a Hematology nurse practitioner or physician assistant.
• 30-minute post-infusion monitoring
• Private infusion suite is available (Fee of $150)
• Use for up to 1 hour, depending on product.

Conditions Treated

The specialty’s main focus is on women’s health hematology, which encompasses:

• Iron deficiency anemia (including in pregnancy)
• Hematologic problems associated with pregnancy (low platelets, bleeding and clotting)
• Coagulopathy and anticoagulant therapy
• Bleeding disorders
• Abnormal blood counts
• A variety of anemias.
• Chronic leukemias (CML and CLL)
• Other nonmalignant hematologic disorders
• Blood cancers (hematologic malignancies)

Heme Onc Call has an active physician referral program and stated that it is trying to make the referral process as easy as possible. The practice sees referrals for all hematology conditions, and provides post-discharge referrals for telemedicine follow-up within a day.

Doctors and Medical Professionals

Dr. Steven G. Fein, MD, MPH is Founder, Medical Director and primary physician at Heme Onc Call. He has 20+ years of clinical experience in hematology and oncology and is still the lead physician for all telemedicine consultations.

The procedure utilizes board-certified hematology advanced practice providers, which include nurse practitioners and physician assistants, who work from the infusion center sites to perform pre-infusion assessment, medical history, and allergy review of the patients during the infusion. Individuals who are mentioned in patient reviews include: Dayne (clinical assistant) at infusion sites, Nestor (nurse) at infusion sites, and Angela (intake/clinical coordination).

Locations and Hours

Infusion centers at Heme Onc Call have operations at five locations within Florida. Telemedicine appointments can be made from all parts of Florida.

1. South Miami Infusion Center (Primary listing location) 8255 S Dixie Hwy Miami, FL 33143 Phone: (786) 567-8310 Email: info@hemeoncall.com

Hours: Monday – Saturday: 9:00 AM – 5:00 PM Sunday: Closed

2. Hollywood Infusion Center The Centre at Stirling and Palm 9850 Stirling Rd, Suite 100 Hollywood, FL 33024 Phone: (786) 567-8310 Email: info@hemeoncall.com

Hours: Monday – Saturday: 9:00 AM – 5:00 PM Sunday: Closed

3. St. Petersburg Infusion Center 1506 54th Avenue North St. Petersburg, FL 33703 Phone: (786) 567-8310 Email: info@hemeoncall.com

Hours: Monday – Saturday: 9:00 AM – 5:00 PM Sunday: Closed

4. Tampa Infusion Center Veterans Professional Center 6904 W. Linebaugh Ave Tampa, FL 33625 Phone: (786) 567-8310 Email: info@hemeoncall.com

Hours: Monday – Saturday: 9:00 AM – 5:00 PM Sunday: Closed

5. North Palm Beach Infusion Center 772 US-1, 1st Floor, Suite 101 North Palm Beach, FL 33408 Phone: (786) 589-7874 Email: info@hemeoncall.com

Hours: Monday – Saturday: 9:00 AM – 5:00 PM Sunday: Closed

General Contact Phone: (786) 567-8310 Fax: (877) 370-4375 Email: info@hemeoncall.com Website: hemeoncall.com

Reviews and Patient Feedback

• The patients’ feedback about Heme Onc Call is very positive regarding the service they receive, especially in regard to access speed, the thoroughness of Dr. Fein and the quality of care delivered in the infusion centers.
• Heme Onc Call has high ratings on the website Zocdoc, where it is mentioned by multiple patients that Dr. Fein always pre-studies medical records before an appointment and sends written summaries after the appointment and answers any additional questions via e-mail.
• Several patients emphasized that they were able to get a telemedicine appointment and iron infusion in one day which was impossible when they tried to visit a hospital hematology department previously.
• On the website Yelp, where people review the South Miami infusions center, there is a comment about the hospitable environment and efficient approach towards insurance issues. One patient mentions that she got her insurance approved fully and got an infusion appointment the very next day.
• Dr. Fein has been described by one of the referring physicians to the practice as “one of the smartest physicians I know.” The practice’s treatment plan was complimented for being able to provide the level of specialized blood treatment to patients that they wouldn’t be able to otherwise receive.

Testimonials and Quotes

Some of the patients who have gone through our treatments have left us some reviews:

“One is happy about her upcoming procedure. For years, she has had iron deficiency with no solution until she found out there is a ‘modern, innovative hematologist that deals with iron deficiency anemia’.”

Another longtime patient described Dr. Fein as having saved her life during a hospitalization in 2007, and said that he was “very dedicated” and “humble and informative with the families of his patients.” She had been looking for him for years after he transitioned away from working at the hospital.

The third reviewer said that the whole procedure, from scheduling via Zocdoc to seeing the doctor took less than 24 hours and complimented Dr. Fein’s assistant named Dayne specifically.

Pricing and Value Signals

Heme Onc Call takes all Florida health plans in both commercial and public insurance types. Heme Onc Call accepts Medicare and also deals with many Florida insurance companies. Coverage details need to be verified with the practice before scheduling as they may vary with the type of the plan.

In regard to the in-person infusion appointments, patients will be instructed to pay everything in advance through Healow payment link shared by office staff. An option to have a private infusion suite is available for each appointment at an additional cost of $150.

Telemedicine services offered by the practice are meant to cut down on unnecessary expenses and provide patients with specialist hematology services in more economical and efficient way than conventional hospital-based programs.

Verification Notes

• MD, MPH, MBA, and board certifications in four specialties through IssueWire, FindaTopDoc, Zocdoc, and the practice’s own biography.
• Education through Johns Hopkins for MD and MPH; Duke for residency; University of Miami for fellowship and undergraduate studies from multiple independent sources.
• Fein’s employment at Miami Cancer Institute/Baptist Health South Florida (2005-2020) through LinkedIn record and supported by patient reviews noting his affiliation with this facility.
• All five infusion centers’ addresses and opening hours through the HemeOnCall official website and Yelp location listings.
• “Fellow of the Year” distinction at University of Miami in 2005 and the voluntary assistant professor position through FLASCO.org and the practice’s own biography.