Regarding the surgery and medical care, they absolutely did an amazing job. With regards to how they handle complaints, concerns and feedback, absolutely awful. First they will attack anyone who has a different perspective or offers any constructive criticism or other options on how to handle concerns and claim they are “defending themselves”. After attempts to enlighten their staff on ways to better communicate and handle concerns they kick people out and ostracized them for providing the feedback rather than having an open mind about maybe things can be handled differently.
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