I chose & paid for the 12 month plan in January 2026. I was losing weight and the meds were really helping with food noise. I received the first 3 months medication and the 3 month. In May 2026 After I completed the check in, my refill was denied by the provider. Due to losing weight my BMI became below a healthy my range. I have called their customer service, texted and emailed to review my account and let me know what can be done for the refills I pre-paid for and was denied. I would like a refund.
I have called 2 times since and the phone reps have said they noted my account and the Billing Team will be reviewing.
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