Amazon One Medical

Provider Profile Name: Amazon One Medical
Parent Company: Amazon.com, Inc.
Headquarters: San Francisco, California
Website: health.amazon.com/onemedical / onemedical.com
Provider Type: Membership-Based Primary Care + Telehealth (Virtual and In-Person)
National Medical Director: Dr. Natasha Bhuyan, MD (Family Physician)

Operating Details

• 24/7 On-Demand virtual care available to members, with two pathways: Direct Message Care (async) and Video Care (real-time)
• Same-day and next-day in-person appointments available in cities with One Medical offices
• Prescriptions can be sent to Amazon Pharmacy or any preferred pharmacy
• FSA and HSA payments accepted
• Most major insurance plans accepted for scheduled in-person and video visits

Approach Amazon One Medical is a membership-based primary care service that combines virtual visits, in-office appointments, and easy access to Amazon’s pharmacy and telehealth tools. What sets it apart is its coordinated care model — members work with a consistent team of licensed providers rather than bouncing between random clinicians. It is not a dedicated weight-loss clinic, but rather a full-service primary care platform that includes GLP-1 evaluation and prescribing as part of broader medical management.

About the Company

Amazon acquired One Medical in 2023 and rebranded it as Amazon One Medical in 2024. One Medical had previously acquired Iora Health in 2021, extending its reach from general adult care into senior care across 28 geographies. The combined entity is now one of the largest primary care telehealth platforms in the United States.

Amazon One Medical services children, families, adults up to 65 years old, and adults over 65 years old. The platform is app-based, allowing patients to message providers, request prescription refills, view health records, and book appointments directly through the One Medical app.

One Medical’s original identity was built around a concierge-style primary care experience with shorter wait times and stronger provider relationships. Since Amazon’s acquisition, patient feedback has been mixed — with many long-term members noting a decline in the quality and availability of care compared to the pre-Amazon era, while newer members often report a positive, convenient onboarding experience.

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GLP-1 Offerings and Weight Loss Services

Unlike dedicated GLP-1 telehealth platforms, Amazon One Medical approaches weight management as part of comprehensive primary care. GLP-1 evaluation and prescription are available when medically appropriate, and patients work with a consistent team of licensed providers rather than rotating clinicians.

FDA-Approved GLP-1 medications available through the platform include:

• Wegovy (semaglutide) — weekly injection for weight management
• Zepbound (tirzepatide) — weekly injection for weight management
• Ozempic (semaglutide) — primarily for type 2 diabetes, sometimes prescribed off-label
• Mounjaro (tirzepatide) — primarily for type 2 diabetes, sometimes prescribed off-label

Importantly, Amazon One Medical does not prescribe compounded GLP-1 medications. Patients who need a compounded prescription will need to seek care elsewhere. This is a meaningful distinction — the platform exclusively works with FDA-approved brand-name medications, which comes with stronger safety and efficacy profiles but also higher out-of-pocket costs without insurance coverage.

The program includes medical oversight and prescription management, but does not offer structured weight-loss coaching, nutrition programs, or weekly check-ins. Patients looking for integrated lifestyle support alongside their GLP-1 prescription will need to supplement with outside resources.

Pricing by Type — and What Reviewers Say

Amazon One Medical’s pricing structure has two distinct tracks, which is one of the most discussed — and contested — aspects of the service.

Membership Pricing:

• Amazon Prime members: $99/year (first member), $66/year per additional family member — up to 5 additional members
• Non-Prime members: $199/year via onemedical.com
• Membership includes 24/7 On-Demand virtual care at no extra charge, provider messaging, and same/next-day appointment booking

Pay-Per-Visit (On-Demand Care — no membership required):

• Direct Message Care (async): from $29
• Video Care (real-time): from $49
• Pay-per-visit GLP-1 prescription renewals are available and include 14 days of follow-up messaging
• Insurance is not accepted for On-Demand Care — cash payment only for these visits

Medication costs are separate from membership and visit fees entirely, and depend on insurance coverage. Brand-name GLP-1s like Wegovy and Zepbound can cost $1,000–$1,400/month without insurance, though manufacturer savings programs may apply.

What reviewers say about pricing over time:

This is where Amazon One Medical receives its most consistent criticism. Multiple reviewers report unexpected billing surprises, including being charged significantly more than the advertised rate when insurance is involved — with some patients receiving bills of $400–$582 for short virtual consultations. A recurring theme is the gap between published pay-per-visit rates and what patients are actually billed when insurance is run through the system.

• One reviewer reported being charged $582 for a 13-minute virtual visit that included only a request for two blood test referrals.
• Another described what they called a “complete bait and switch” — paying the annual membership fee and expecting the $29–$49 video visit rate, then receiving a $205 bill because the visit was billed to insurance at a higher rate.
• BBB complaints include patients being told their insurance was in-network, completing a visit and paying a copay, then later being billed additional amounts and told the provider was actually out-of-network.

The core issue reviewers flag is that the membership fee is just the entry point — actual visit costs depend heavily on how your insurance processes the claim, and the platform’s billing practices have generated widespread confusion.

Reviews from Google and Trustpilot

Amazon One Medical holds a 1.3 out of 5 rating on Trustpilot based on over 280 reviews — an unusually low score for a nationally recognized healthcare brand. It is worth noting that Trustpilot reviews skew negative by nature, as satisfied patients are less likely to seek out a review platform. The company’s Google ratings vary by location, with some individual offices maintaining strong local ratings while the brand overall draws criticism.

What patients praise:

• Ease of booking — patients highlight same-day appointment availability and the convenience of the app, with no phone calls or waiting on hold required.
• Provider continuity — members who find a provider they connect with report meaningful, ongoing care relationships and excellent coordination with specialists.
• Quick prescription processing through Amazon Pharmacy, with some patients reporting same-day or next-day prescription fulfillment.
• Convenient for patients who want virtual check-ins alongside the option of in-person visits when needed

Common complaints:

• Multiple reviewers cite a significant decline in service quality since Amazon’s acquisition, noting reduced doctor availability, more bureaucratic processes, and less time with providers.
• Billing transparency is the most cited negative — unexpected charges, out-of-network surprises, and difficulty resolving billing disputes with the customer service team.
• Some reviewers report being passed between message-based staff rather than speaking with licensed physicians, raising concerns about the quality of clinical oversight for complex conditions.
• Access varies by location — full GLP-1 evaluations and new prescriptions require an active membership and provider availability in your state, meaning rural or underserved patients may only have access to prescription renewals, not new evaluations.

Compounding Pharmacies Used

Amazon One Medical does not use compounding pharmacies. The platform exclusively prescribes FDA-approved brand-name GLP-1 medications and explicitly states that it does not provide prescriptions for compounded medications. All prescriptions are fulfilled through Amazon Pharmacy or a patient’s preferred licensed retail pharmacy.

This makes Amazon One Medical one of the few GLP-1 telehealth providers that operates entirely within the FDA-approved medication ecosystem — a significant credibility advantage for patients concerned about the quality and regulatory status of compounded alternatives. The tradeoff is cost: without insurance coverage for brand-name GLP-1s, monthly medication expenses can be substantially higher than compounded alternatives offered by dedicated GLP-1 platforms.

Pharmacy fulfillment:

• Amazon Pharmacy — primary fulfillment partner, with free nationwide delivery and same-day delivery in select cities
• Any licensed retail pharmacy of the patient’s choice is also accepted

Note: Pricing information reflects published Amazon One Medical rates as of March 2026 and is subject to change. Trustpilot ratings are based on 280+ reviews as of the same date. Billing experiences cited in the reviews section reflect individual patient reports and may not be representative of all patient outcomes. Patients are strongly advised to verify their insurance network status and expected costs before booking a visit. Amazon One Medical does not prescribe compounded GLP-1 medications — patients seeking compounded semaglutide or tirzepatide should consult a dedicated GLP-1 telehealth provider.