Found Online

Provider Profile Name: Found (Found Online)
Website: joinfound.com
Provider Type: Telehealth — Virtual Only, Direct-to-Consumer

Operating Details

• Fully virtual — online assessment, clinician consultation, medication shipped or sent to local pharmacy
• Insurance partnerships available — one of the only telehealth weight care providers partnering with many medical insurance carriers across the U.S.
• Cash-pay and insurance paths available; coverage varies by state and plan
• Clinicians trained in obesity medicine; can select from more than 10 different medications, including GLP-1s
• Includes in-app community, 1:1 health coaching, and behavior change program
• No phone-based customer support; all contact through app or email

Approach Found offers clinicians who personalize the weight care treatment plan to work with the patient’s biology, an exclusive in-app community for peer support, and an expert-designed behavior change program to help make lasting changes. The platform positions itself as a clinically grounded, behavior-forward weight loss program — not just a prescription delivery service — with a senior medical advisor overseeing clinical protocol design.

About the Company

Found is one of the more established names in the direct-to-consumer weight loss telehealth space, and one of the few platforms in this series that actively integrates with insurance. Unlike most compounded GLP-1 platforms that operate exclusively cash-pay, Found works with insurance carriers to help patients access both brand-name and compounded GLP-1 options, including navigating prior authorization processes on behalf of patients.

The medication menu is notably broader than any other platform in this series. Found clinicians can select from more than 10 different medications, including GLP-1s, non-GLP-1 appetite modulators, and combination therapies — giving the clinical team more flexibility to match medication to patient biology rather than defaulting to a one-size-fits-all prescription.

What sets Found apart is its built-in community: members can connect with peers, share updates, and get encouragement directly through the app — something most online clinics don’t provide.

GLP-1 Weight Loss

• Lose pounds of fat every week
• Money Back Guarantee
• No membership or hidden fees! Everything you need is included
• Start for just $179, no insurance required + free shipping

GLP-1 for Just $179

100k MembersHSA/FSA ApprovedFrom $179

The platform’s biggest structural challenge, however, is pricing transparency. It’s a shame Found makes its pricing so confusing because it actually offers some great deals when you consider the levels of personalization and support it provides.

GLP-1 Offerings and Weight Loss Services

Found’s medication menu spans both compounded and brand-name options:

Brand-Name GLP-1s:

• Wegovy (semaglutide injectable), Wegovy oral, Zepbound (tirzepatide vials), Ozempic, and Rybelsus

Compounded Options:

• Compounded semaglutide (injectable and oral forms)
• Compounded tirzepatide and compounded liraglutide

Non-GLP-1 Medications:

• Metformin, topiramate, bupropion-naltrexone, and zonisamide — often prescribed in combination for a more personalized approach

Support Included:

• App with tracking features, community support, health coach messaging, and AI for quick questions

Found cannot ship compounded medications to Virginia or Alabama; brand-name prescriptions are sent to the patient’s local or mail-order pharmacy, with costs varying depending on insurance.

Pricing by Type — and What Reviewers Say

Found’s pricing is genuinely difficult to summarize, because the actual out-of-pocket cost depends heavily on plan type, insurance status, medication type, and whether labs are needed.

Membership:

• Annual plan: approximately $2,288/year (promotional pricing has offered $100 off)
• If paying for a full year upfront, the effective monthly rate averages approximately $199/month

Lab Testing (if required):

• $85–$150 at Quest Diagnostics or Labcorp

Compounded Semaglutide (cash-pay):

• Approximately $189/month for compounded semaglutide; shipped direct

Brand-Name Options:

• Brand-name pricing varies widely depending on insurance; cash-pay brand-name GLP-1s are far higher

One reviewer paid $2,288 for a full-year subscription, was then told by the prescribing physician that semaglutide would cost an additional $100–$150 per month on top of that — contradicting the platform’s “all meds included” messaging — and was unable to obtain a refund after canceling within 12 hours.

Reviews from Trustpilot and Google

Found has 660 reviews on Trustpilot. The review distribution is deeply polarized, with a meaningful share of recent reviews describing serious billing and communication failures.

What patients praise:

• Patients who had positive experiences describe caring monthly check-ins, effective appetite suppression, and meaningful weight loss
• The insurance navigation and prior authorization support is praised by patients with coverage
• The in-app coaching and community components are valued by engaged users

Common complaints:

• Multiple reviewers describe paying over $2,000 for an annual subscription upfront, then experiencing weeks or months of no medication shipment, no shipping date, and no meaningful response from customer support
• Found has no customer service phone number — all support is handled via chat and email, which reviewers describe as slow or entirely unresponsive
• One reviewer paid $39 for a membership, had a telehealth visit, was then told compounded medications were being discontinued with no shipping date available — while Found continued accepting new patients and payments
• Refund complaints are persistent — reviewers describe sending multiple emails with only automated responses, and eventual credit card disputes
• Billing confusion is a recurring pattern — reviewers describe unexpected charges, plan switches they didn’t authorize, and difficulty getting itemized receipts

Found’s Trustpilot responses are consistent but templated, citing privacy regulations as the reason they cannot address specifics publicly and directing all inquiries to support@joinfound.com — the same channel patients report is unresponsive.

Compounding Pharmacies Used

Found does not publicly name its compounding pharmacy partners. At least one patient who directly contacted Found’s pharmacy was told compounded medications were being discontinued, with no shipping date available. This suggests Found has navigated the post-shortage compounding landscape with operational disruptions that were not always communicated proactively to enrolled patients.

Brand-name prescriptions are sent to the patient’s preferred local or mail-order pharmacy. For compounded medications specifically, compounded semaglutide is not available in all states and may not ship to Virginia or Alabama.

Note: Found’s insurance integration and broad medication menu make it one of the more clinically comprehensive platforms in this review series. However, the volume and consistency of Trustpilot complaints about billing disputes, unanswered support requests, and payment-without-shipment situations are significant enough to warrant caution. Patients considering Found should clarify exactly what is and is not included in the membership price before paying, confirm medication availability in their state before enrolling, and understand that all support is asynchronous with no phone option. Compounded medications are not FDA-approved. Annual membership pricing is high relative to monthly compounded GLP-1 alternatives. Always consult a licensed medical provider before beginning any GLP-1 program.